Back To Schedule
Thursday, June 3 • 4:30pm - 5:20pm
CITM Track B: Organizational Success, Vision Strategy & Internal Alignment

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
How are institutions realizing a vision and plan to achieve a Connected Campus? Join this session to hear from Salesforce.org experts and Georgetown University who will share best practices, considerations, and successes for designing a CRM vision and strategy and reaching harmonious internal alignment. Roundtable breakouts will be held giving you the opportunity to share your experiences and learn from other customers. Don’t worry! You won’t be left empty-handed. Resources for continued learning will also be shared!

avatar for Kristen Kwasnik

Kristen Kwasnik

RVP - EDU Portfolio Lead, Salesforce.org
Kristin Kwasnik is the Regional Vice President for Education Customer Success Management at Salesforce.org. She has the privilege of leading a team of Success Managers, servicing schools, colleges and universities using Salesforce. She's been with Salesforce.org for 4 years and comes... Read More →
avatar for Kathy Zozos-Pliagos

Kathy Zozos-Pliagos

Customer Success Manager at Salesforce, Salesforce
My name is Kathy Zozos-Pliagos and I've been with Salesforce for a little over 3 years now.  In my current role, I work with our Education customers to assist them with a personalized path to success using our cohort model which emphasizes collaboration and Salesforce' Compass Methodology... Read More →
avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →


Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom Track B