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Wednesday, June 2 • 2:00pm - 2:50pm
Sponsor Track A: Cura Personalis: Digital Approaches to Holistic Student Care

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During COVID-19, Georgetown University leveraged Salesforce’s Health Cloud platform to rapidly roll-out a host of supports for students, staff, and faculty, from contact tracing to vaccine management. Beyond the immediate crisis, the platform has generated competencies that pave the way for a long-term holistic approach to student care through digital collaboration.

The result is the ability to live out the Georgetown core value of cura personalis - caring for the whole person - in new ways. Using Health Cloud, they were able to rally around the unique needs of students, faculty, staff and contractors by providing high-quality wrap-around services.

For Georgetown, this digitized collaboration has opened new doors to address long-term pain points for student services:  How do we enable collaboration across campus?  Where are opportunities to automate student support? Can we digitize the experience using a branded app?  Can we engage third-party contractors in a holistic approach to student care?  Moving from disconnected providers, to a coordinated effort, the project acted as an accelerator to bring together people and technology across the University to better serve the community during an unprecedented time of need.

Drawing on additional research across the US and Canada, we highlight three ways that digital technology can support rapid collaboration between stakeholders: reconfiguration of existing technologies for new uses; leveraging virtual collaboration; and the power of analytics.

avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →
avatar for Jeff Dixon

Jeff Dixon

Vice President, Education, Traction on Demand Inc.
Jeff was previously the Associate Director of Salesforce at Queen’s University for close to four years. He’s the author of two books published by McGill-Queen’s University Press, and research published in the world’s top-ranked peer-reviewed information systems journal, MIS... Read More →


Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom Track A