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Tuesday, June 1
 

12:00pm EDT

Ignatian Examen
The Examen is one of the most important forms of daily prayer that St. Ignatius of Loyola entrusted to his companions, and--by extension--to each of us who wish to seek and find God in all things. The Examen is a habit, or practice, whereby one reviews the events of one’s day--the large things, and small--in order to discern the movements of one’s heart and spirit, and to reflect on those moments where we might find God calling us into a deeper sense of awareness of, and communion with, ourselves, our communities, our common home, and our God.

This year, we commemorate the 500 year anniversary of one of the most significant events in the life of St. Ignatius: his being struck in the leg by a cannonball at the Battle of Pamplona. This event forever changed Ignatius’s life, and started him on a journey of spiritual and religious insight. Today, not only the Jesuits, but their lay collaborators as well, follow in Ignatius’s footsteps through the practice of the Examen. In this Ignatian year, we invite you to join us in an Examen to help deepen our sense of belonging and purpose in our work at Jesuit institutions. We invite you to take a moment and reflect on the ways in which your gifts and talents can continue to meet the needs of the world.

Please join this Examen for prayerful reflection before the Opening Ceremony for AJCU-CITM 2021!
Speakers
avatar for Mark Bosco, S.J.

Mark Bosco, S.J.

Vice President for Mission and Ministry, Georgetown University
Mark Bosco, S.J., Ph.D., was appointed Vice President for Mission & Ministry beginning on August 1, 2017. In this role, Fr. Bosco shares the Catholic and Jesuit heritage of education and spirituality with faculty, students, staff, parents, and alumni through seminars, presentations... Read More →
avatar for Jerry Hayes, S.J.

Jerry Hayes, S.J.

Director of Ignatian Programs, Georgetown University
Rev. Jerry Hayes S.J., Director of Ignatian Programs, entered the Society of Jesus in 1994 and was missioned to Georgetown University in 2016. After earning his B.A. in philosophy at Gonzaga University in Spokane, Washington Fr Hayes went on to teach theology and serve as an assistant... Read More →

Tuesday June 1, 2021 12:00pm - 12:45pm EDT
Zoom
  All Attendees

1:00pm EDT

Opening Ceremony / Welcome from President DeGioia / CITM History Project
Speakers
avatar for John DeGioia

John DeGioia

President, Georgetown University
John J. DeGioia is the 48th President of Georgetown University.  For nearly four decades, Dr. DeGioia has worked to define and strengthen Georgetown University as a premier institution for education and research.  A graduate of Georgetown, Dr. DeGioia served as a senior administrator... Read More →
avatar for Judd Nicholson

Judd Nicholson

Vice President and Chief Information Officer, Georgetown University
Judd Nicholson is Vice President and Chief Information Officer at Georgetown University, where he implements a vision for the continual modernization of the technological infrastructure that supports Georgetown’s academic mission of teaching, learning and research in our increasingly... Read More →
avatar for John Bansavich

John Bansavich

Director, Instructional Technologies and Training, University of San Francisco
John Bansavich is the Director of Instructional Technology and Training at the University of San Francisco (USF) since 1997, having received his doctorate in Learning and Instruction from the School of Education. He is also Adjunct Faculty in the Department of Computer Science. An... Read More →
avatar for Mark Castner

Mark Castner

Director, Braun-Ruddick Seismograph Station, Canisius College
I am a member of the CITM History Project team.

Tuesday June 1, 2021 1:00pm - 1:15pm EDT
Zoom
  All Attendees

1:15pm EDT

Opening Keynote Address: Lessons Learned from the COVID-19 Global Pandemic
Reflections on the focus of this year’s conference: how the global pandemic has affected our institutions during this time, how prepared we were, the challenges we faced and how we addressed them, the roles that teaching and learning centers, academic continuity planning, and IT investments have played in addressing this massive disruption, the lessons we have learned, and what they mean for the future.
Speakers
avatar for Robert Groves

Robert Groves

Provost, Georgetown University
Robert M. Groves, provost of Georgetown University, is a social statistician who studies the impact of social cognitive and behavioral influences on the quality of statistical information.  Prior to joining Georgetown as provost he was director of the US Census Bureau (presidential... Read More →

Tuesday June 1, 2021 1:15pm - 2:00pm EDT
Zoom
  All Attendees, Keynote Address

2:10pm EDT

The Future of Higher Education in a Disruptive World
The Golden Age of universities is passing and life is becoming tougher.  Rising costs are no longer matched by states and students willing to pay for them.  Coupled with the worldwide pandemic, can the traditional operating model of a university survive?
Moderators
avatar for Bob Owen

Bob Owen

CIO, Santa Clara University

Speakers
avatar for Spencer Endicott

Spencer Endicott

Managing Director, KPMG LLP
Background  Spencer is a managing director in KPMG’s Orange County office. He has approximately 20 years of experience in providing financial statement and compliance audits primarily to higher education organizations (FASB & GASB),  foundations, healthcare institutions, and other... Read More →

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom
  CIO Track, Presentation

2:10pm EDT

CITM Track A: Business Continuity and Disaster Recovery: Yesterday, Today, and Tomorrow
How ready are you ... but really, how ready are you? Moving beyond the policies, how are universities really ready for business continuity and recovery?
Speakers
avatar for James McCartin

James McCartin

Director, IT Infrastructure, Loyola University Maryland
avatar for Jim Sibenaller

Jim Sibenaller

AVP - Data, Security & Architecture, Loyola University Chicago

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom Track A
  CITM Track, Panel

2:10pm EDT

CITM Track B: 2021 Will Be the Year of the CRM in Higher Education
The challenges presented by the pandemic—including the imperative to leverage technology to create digital experiences that now replace those that used to be in-person and on-campus, coupled with a stagnant market for other core campus technologies—produce a perfect opportunity to introduce or more broadly deploy CRM (Customer Relationship Management) technologies within an institution. These technologies form the essential foundation for bringing institutions and its constituents together. Add to that the ever-increasing expectations for seamless, immediate, personalized experiences that delight and the case for employing CRM is even more compelling. Leaders from the Education practice at Traction on Demand, the largest independent Salesforce systems integrator in North America, will explore the potential for CRM to enhance the student lifecycle and enrich other points of engagement on our virtual and physical campuses.
Speakers
avatar for Geof Corb

Geof Corb

VP & Principal Strategist, Traction on Demand
Geof Corb, VP of Education, Traction on Demand Geof has over two decades of experience in large-scale transformational technology initiatives, with an emphasis in education and healthcare. Geof was the Vice President of Higher Ed Development at Oracle where he led product development... Read More →
avatar for Jennifer Walker

Jennifer Walker

VP, Education, Traction on Demand
Jennifer Walker, VP of Education, Traction on DemandJennifer has over a decade of experience in the higher education space both at the university and startup levels. She spent eight years at Georgetown University establishing a university-wide CRM strategy before spending three years... Read More →
avatar for Jeff Dixon

Jeff Dixon

Vice President, Education, Traction on Demand Inc.
Jeff was previously the Associate Director of Salesforce at Queen’s University for close to four years. He’s the author of two books published by McGill-Queen’s University Press, and research published in the world’s top-ranked peer-reviewed information systems journal, MIS... Read More →
avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →

Sponsors
avatar for Traction on Demand

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom Track B
  CITM Track

2:10pm EDT

Security and Risk Assessments
What types of security assessments are being performed? What's the scope? Are these being initiated for compliance obligations or as Information Security Initiatives?
Speakers
avatar for Silvio Balzano

Silvio Balzano

Director, IT Risk and Data Integrity, Fordham University
avatar for Michael Mayforth

Michael Mayforth

Director Information Security & Compliance, Loyola University Maryland

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom
  ITSEC Track

2:10pm EDT

PPM Water Cooler
Moderators
avatar for Sergio Boniche

Sergio Boniche

Project Manager, Fordham University
Sergio Boniche joined the IT Project Management Team as a Project Manager / Business Analyst in February 2017. He has over 25 years of experience working on and leading projects and programs. In his former roles at IBM, he developed policy, optimized processes, and led global teams... Read More →
avatar for Brian Dwyer

Brian Dwyer

IT Coordinator, Fordham University
Brian Dwyer joined the IT Project Management Team as an intern in March 2018 after working in the Fordham University Help Desk for 3 years. He transitioned to an IT Coordinator role, working out of the PMO, starting in June 2018. He attended Fordham College Rose Hill as an undergrad... Read More →

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom
  PPM Track

2:10pm EDT

Sponsor Track A: Building an Integrated Student Experience
“Everything in the classroom should be challenging. Everything outside of that is a service, and it should be easy,” Mark Lombardi, President Maryville University. Join this session to learn about how institutions can create a frictionless experience for students, faculty, and staff using Salesforce. Georgetown University has joined forces with Salesforce.org’s industry teams to bring you insights, considerations and Salesforce product updates for all things Student Experience. Roundtable breakouts will be held giving you the opportunity to share your experiences and learn from other customers. Don’t worry! You won’t be left empty-handed. Resources for continued learning will also be shared!
Speakers
avatar for Kristen Kwasnik

Kristen Kwasnik

RVP - EDU Portfolio Lead, Salesforce.org
Kristin Kwasnik is the Regional Vice President for Education Customer Success Management at Salesforce.org. She has the privilege of leading a team of Success Managers, servicing schools, colleges and universities using Salesforce. She's been with Salesforce.org for 4 years and comes... Read More →
avatar for Marc Beaulieu

Marc Beaulieu

Senior Technical Success Manager, Salesforce
As a Senior Technical Success Manager, Marc serves as a trusted advisor for Salesforce's education customers. In this capacity, he seeks to deeply understand how they are leveraging the platform and guides them strategically and tactically on how to best utilize the technology to... Read More →
avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →

Sponsors
avatar for salesforce.org

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom Track A
  Sponsor Track

2:10pm EDT

Sponsor Track B: Innovation in remote (and hybrid) learning
Covid reshaped education.  Even as students return to campus, higher ed institutions are expanding online and hybrid course offerings.  And, they are looking for tools to engage students in and out of the classroom.  Hear how Fordham, Regis, and LUM collaborated with Apporto to innovate the remote learning experience. The discussion will include, but not be limited to, virtual computer labs.

Speakers
avatar for Jerry Perez

Jerry Perez

Director of Infrastructure Operations and Security, Regis University
Customer driven Director with more than 15 years of Information Technology experience involving operations, administration, project management, and customer relationships.
avatar for Ariel Cofresi

Ariel Cofresi

Cloud Systems Analyst, Fordham University

Sponsors
avatar for Apporto

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom Track B
  Sponsor Track, Panel

2:10pm EDT

Learning Analytics: A Journey, Not a Destination
A panel of three AJCU institutions describes their individual journey into learning analytics. This includes various phases and approaches of adoption, lessons learned, and ideas for the future. They also highlight how their departments have evolved, and have benefited from sharing data with colleagues across their institutions. Lastly, the panelists emphasize the importance of leveraging a community of learning analytic professionals to support initiatives.
Speakers
avatar for John Bansavich

John Bansavich

Director, Instructional Technologies and Training, University of San Francisco
John Bansavich is the Director of Instructional Technology and Training at the University of San Francisco (USF) since 1997, having received his doctorate in Learning and Instruction from the School of Education. He is also Adjunct Faculty in the Department of Computer Science. An... Read More →
avatar for Matt Frank

Matt Frank

Director, Creative and Technology Support, Loyola Marymount University
avatar for Raj Raman

Raj Raman

Sr. Manager, Datawarehouse and Analytics, University of SanFrancisco
avatar for Dave Scozzaro

Dave Scozzaro

Manager of Research Services and Educational Applications, Loyola Marymount University
avatar for Tony Vavarutsos

Tony Vavarutsos

Associate Director Business Intelligence & Analytics, Loyola University Chicago
avatar for Tim Walker

Tim Walker

Associate Director, Instructional Technology & Research Support, Loyola University Chicago

Tuesday June 1, 2021 2:10pm - 3:00pm EDT
Zoom
  TTL Track, Presentation

3:10pm EDT

Where Are You Leading Us? Key IT Strategies for the Next Five Years
This session will explore the current challenges facing higher education, take a brief journey through the fast changes happening across the technology landscape. The session is then designed to generate a conversation on how the challenges in higher education and the fast changing pace of technology will impact or change the technology strategies of our institutions. This session will also explore how the COVID pandemic has raised our collective awareness in how technology supports the mission, accentuated the ongoing work, or accelerated changes. 

Speakers
avatar for Jagan Gudur

Jagan Gudur

Chief Information Officer, Regis University
Jagan Gudur is a strategic leader who is passionate about using technology to further mission, achieve organizational goals, and, above all, make lives better, using his strong service focus and business acumen to pursue this passion. A technology and operations executive, he has... Read More →
avatar for Judd Nicholson

Judd Nicholson

Vice President and Chief Information Officer, Georgetown University
Judd Nicholson is Vice President and Chief Information Officer at Georgetown University, where he implements a vision for the continual modernization of the technological infrastructure that supports Georgetown’s academic mission of teaching, learning and research in our increasingly... Read More →
avatar for Bob Owen

Bob Owen

CIO, Santa Clara University

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom
  CIO Track, Panel

3:10pm EDT

CITM Track A: Virtual Desktops/Labs
How do we provide full access to specific software virtually? What did we learn by having to be complete virtual, and what does it mean for physical labs?
Speakers
avatar for Anthony Cipriano

Anthony Cipriano

Manager of Endpoint Security, Georgetown University
Tony has been managing endpoints at Georgetown since 1991. In September 2019 he joined the University Information Security Office as the manager of the Endpoint Security Management group. Tony holds a degree from the Georgetown University School of Foreign Service.
avatar for Emil Delgado

Emil Delgado

Director of Client Services, Saint Peter's University
Experienced Director with a demonstrated history of working in higher education. Skilled in Information Technology, Staff Development, Team Leadership, Team Building, and Audio Visual (AV) Systems.
avatar for Sarah Dickson

Sarah Dickson

Technology Support Specialist II, Loyola Marymount University
avatar for Rory Walsh

Rory Walsh

Technology Support Specialist, Loyola Marymount University - School of Film and Television

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom Track A
  CITM Track, Panel

3:10pm EDT

CITM Track B: High-Performance Computing (HPC) on Google Cloud to support researchers at Georgetown University
After reviewing briefly what HPC means in Research Computing and how it works, I will share our journey from On-Premise HPC to Google Cloud, highlight key comparisons between them, and show how our current HPC systems work. Lastly, I will show how we have benefited from the Cloud HPC during the COVID-19 pandemic period.

Speakers
avatar for Woonki Chung

Woonki Chung

HPC Program Manager, Georgetown University
Woonki Chung has managed various HPC systems supporting researchers in Georgetown University for over 20 years. Since 2015, he has explored different Cloud HPC solutions while maintaining on-premise HPC Clusters. Recently, he successfully completed migration of the on-premise HPC... Read More →
avatar for Alisa Kang

Alisa Kang

Director, Research Technologies, Georgetown University
Alisa Kang supports Georgetown’s research community to implement strategies and projects in several areas, including research collaboration, grants and contracts, advanced research computing, research regulatory and compliance administrative systems, cloud computing and storage... Read More →
avatar for Daniel Tamiru

Daniel Tamiru

Chief IT Architect, Georgetown University

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom Track B
  CITM Track

3:10pm EDT

Vendor Security Reviews
A discussion regarding HECVAT and other tools and processes used to analyze vendor risk.
Speakers
avatar for Rebecca Harness

Rebecca Harness

AVP & Chief Information Security Officer, Saint Louis University
avatar for Bryan McLaughlin

Bryan McLaughlin

Information Security Officer, Creighton University
I have worked in Information Security for more than 25 years, the last 20 years at Creighton. I attended Gonzaga University and have a daughter attending Saint Louis University.
avatar for Roberto Perez

Roberto Perez

Director, Information Security and Compliance, Loyola Marymount University
avatar for Nick Recchia

Nick Recchia

ISO & Director, University of San Francisco

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom
  ITSEC Track, Panel

3:10pm EDT

Program Management: The Controller’s Perspective
With the increased use of SaaS (Software as a Service) solutions across our institutions, there are both benefits and challenges that come along with these solutions. At this session, Anthony Grono, Kyle Cizenski, and Sergio Boniche will discuss SaaS projects at Fordham and how the role of the Controller has changed and grown into that of a Program Manager with a continued focus on robust business controls and sound financial stewardship.
Speakers
avatar for Kyle Cizenski

Kyle Cizenski

Project Manager / Business Analyst, Fordham University
Kyle Cizenski joined the Fordham IT Project Management Team as an intern in 2015 and transitioned to a Project Manager / Business Analyst role in May 2017. He attended Fordham College Rose Hill as an undergrad and Fordham Graduate School of Arts and Sciences for graduate school, earning... Read More →
avatar for Sergio Boniche

Sergio Boniche

Project Manager, Fordham University
Sergio Boniche joined the IT Project Management Team as a Project Manager / Business Analyst in February 2017. He has over 25 years of experience working on and leading projects and programs. In his former roles at IBM, he developed policy, optimized processes, and led global teams... Read More →
avatar for Anthony Grono

Anthony Grono

AVP & Controller, Fordham University
Anthony Grono - CPA, CGMA – Associate Vice President and Controller, is a proud Fordham graduate from the Sesquicentennial Class (150 anniversary) of the University. He graduated from the Gabelli School of Business with a degree in Accounting in May 1991. After several years in... Read More →

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom
  PPM Track, Presentation

3:10pm EDT

Sponsor Track B: Empowering Higher Education with Cloud Data Management
Empowering Higher Education with Cloud Data Management,  Michael Anderson, Chief Strategist, Public Sector,  Data is the new currency of the higher education community. Institutions are leveraging this currency to deliver new strategic insights, optimize operations, and stay competitive in a demanding market for students, faculty, administrators, and grant awards. With the growing, ever-changing number of data sources across on-premises and cloud, the manual, complex, and siloed approaches to integrating data can hold universities back from leading the field.  Universities need a better, faster, more reliable way to integrate and deliver timely data and analytics to the different schools on campus. Whether you’re already delivering cloud analytics—or planning to build a cloud data warehouse —a high-performance, easy-to-use data integration solution is essential. The solution needs to allow you to connect to on-premises data sources and cloud applications to seamlessly integrate high volumes of data and get you up and running quickly.  In this presentation, you will learn how to leverage data to:
  • Attract the best students 
  • Ensure student retention
  • Accelerate fundraising campaigns
  • Increase operational efficiency
  • Reduce data management costs
Speakers
avatar for Michael Anderson

Michael Anderson

Chief Strategist, Public Sector, Informatica
Michael R. Anderson serves as the Chief Strategist, Public Sector at Informatica, LLC.  In this role, he leads strategic activities supporting the U.S. public sector - across federal, state, local government, higher education, and national defense - and focuses on helping organizations... Read More →

Sponsors
avatar for Informatica

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom Track B
  Sponsor Track, Presentation

3:10pm EDT

Blended Learning/HyFlex During and Post-COVID
Implementing Blended Learning and HyFlex teaching models in courses comes with its own unique challenges but also offers unparalleled flexibility for students and instructors. Join us as we discuss the Blended Learning and HyFlex strategies that have been put in place during the COVID-19 pandemic and how it has shifted the instructional landscape.
Speakers
avatar for Steve Dagostino

Steve Dagostino

Director of Online Learning, Fordham University
avatar for Kathy Chavez Dominik

Kathy Chavez Dominik

Manager of Classroom Technology Services, Loyola University Chicago
avatar for Royce Robertson

Royce Robertson

Director, Instructional Design and Academic Tech, Le Moyne College

Tuesday June 1, 2021 3:10pm - 4:00pm EDT
Zoom
  TTL Track, Panel

4:10pm EDT

Social Hour
Tuesday June 1, 2021 4:10pm - 5:00pm EDT
Zoom
  All Attendees
 
Wednesday, June 2
 

12:30pm EDT

Daily Meditation (Optional)
The John Main Center at Georgetown University is committed to developing an ecumenical community of meditation, inspired by the teaching of Fr. John Main, OSB (1926 – 1982).

Its aim is to encourage the daily personal practice of meditation and to nurture the experience of community that it creates. The Center offers regular sessions devoted to the practice of silence in the Christian tradition of meditation.

Join us at this optional meditation lead by staff at the John Main Center. Please do not share this Zoom link.
Wednesday June 2, 2021 12:30pm - 1:00pm EDT
Zoom
  All Attendees

1:00pm EDT

Keynote Panel Discussion: Learning Innovation and the Future of Higher Education
Just prior to the pandemic, the panelists had two books released that explored the future of higher education: Academia Next (Alexander) and Learning Innovation and the Future of Higher Education (Kim & Maloney). In a conversation moderated by Randy Bass, Georgetown's Vice President for Strategic Education Initiatives, the panelists will discuss the relevance of their works post-COVID, as well as the changes and challenges they see higher education facing over the next few years.
Moderators
avatar for Randy Bass

Randy Bass

Vice President for Strategic Education Initiatives, Georgetown University
Interested in booking a coaching session with me? Sign up here!Randy Bass is Vice President for Strategic Education Initiatives and Professor of English atGeorgetown University, where he leads the Designing the Future(s) initiative and the RedHouse incubator for curricular transformation. For 13 years he was the Founding ExecutiveDirector of... Read More →

Speakers
avatar for Eddie Maloney

Eddie Maloney

Executive Director, CNDLS, Georgetown University
Eddie Maloney is the Executive Director of The Center for New Designs in Learning and Scholarship (CNDLS), a Professor of the practice of narrative literature and theory in the Department of English, and the Founding Director of a new Masters Degree program in Learning and Design... Read More →
avatar for Bryan Alexander

Bryan Alexander

Senior Scholar, CNDLS, and Adjunct Professor, Georgetown University
Bryan Alexander is an award–winning, internationally known futurist, researcher, writer, speaker, consultant, and teacher, working in the field of higher education’s future.He completed his English language and literature PhD at the University of Michigan in 1997, with a dissertation... Read More →
avatar for Joshua Kim

Joshua Kim

Director of Online Programs and Strategy, Dartmouth College
Dr. Joshua Kim is the Director of Online Programs and Strategy at Dartmouth College, and a Senior Fellow for Academic Transformation, Learning, and Design at the Center for New Designs in Learning & Scholarship (CNDLS) at Georgetown University.Josh has a PhD in sociology and demography... Read More →

Wednesday June 2, 2021 1:00pm - 1:50pm EDT
Zoom
  All Attendees, Panel

2:00pm EDT

IT Governance - It's Not an IT Project
Transitioning to a culture where the business understands technology projects are actually business projects and not IT projects is fundamental to digital transformation. Directly linked to this culture change is the need for broad technology governance so the appropriate business projects are prioritized. This presentation will discuss how USF and JCU have addressed this culture shift and engage a conversation with the group to explore innovative ways to engage our campus communities to embrace technology as a business partner.
Speakers
avatar for Opinder Bawa

Opinder Bawa

VP & CIO, University of San Francisco
avatar for Jim Burke

Jim Burke

CIO, John Carroll University

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom
  CIO Track, Presentation

2:00pm EDT

CITM Track A: Post-COVID: Transitioning the Workforce
What changes are taking place within our institutions regarding work from home, hybrid working, recruiting, skillsets, etc.?
Speakers
avatar for Peter Farrell

Peter Farrell

Director, IT Infrastructure & Operations, Loyola University Maryland
avatar for Crista Copp

Crista Copp

Senior Director, Research & Educational Technology, Loyola Marymount University

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom Track A
  CITM Track

2:00pm EDT

CITM Track B: International Collaboration: Is this the time for IAJU's Next Generation Student Information System?
A conjunction of forces is shaping the (Jesuit?) university of the future: the 4IR, the effects of Covid19, the market need for a new type of Next Generation Student Information System, and the hope of IAJU. The talk is hoping to motivate CIOs (and others) to study the positive effects that an initiative such as the one proposed could bring to all of us.
Speakers
avatar for Jaime Reinoso

Jaime Reinoso

Director Centro de Servicios Informáticos (CIO), AUSJAL/Other
Hi, I'm the CIO at Pontificia Universidad Javeriana Cali, an AUSJAL institution.    I'm also a Data Scientist , so I enjoy applying machine learning everywhere I can.

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom Track B
  CITM Track

2:00pm EDT

Cybersecurity on a Budget
The economic impact created by COVID-19 has put downward pressure on non-discretionary spending areas like cybersecurity. With the continued evolution of threats and the increasing need for organizations to be cyber-resilient, it is expedient for Higher education institutions to leverage low-budget cybersecurity tools to keep protecting their organizations. While most tools out there can be expensive, open-source tools can save money and provide a solution that meets the organization security needs.
Speakers
avatar for Daniel Terceros

Daniel Terceros

Senior Information Security Analyst, Georgetown University
Daniel Terceros is a Senior Information Security Analyst at Georgetown University with a focus on Incident Response, Threat Detection and SIEM Architecture. He received his  M.S. degree in Telecommunication and Security Forensics from George Mason University and a professional certificate... Read More →

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom
  ITSEC Track, Presentation

2:00pm EDT

Women in Project Management - What needs to change so that more women can reach their full potential?
This is a PPM program-led panel discussion on women in project management with a focus on what can be changed so that more women can reach their full potential.
Moderators
avatar for Elizabeth Cornell

Elizabeth Cornell

Director of IT Communications, Fordham University
Fordham University

Speakers
avatar for Morgan Frost

Morgan Frost

Senior Project Manager, Seattle University
Morgan Frost is a Senior Project Manager at Seattle University. She is a PMI Certified Agile Practitioner and holds a Master’s in Transformational Leadership. In her time at SU she has held a variety of roles including leading ITS Projects, managing the ITS project management team... Read More →
avatar for Nathalie Panczuk

Nathalie Panczuk

Director, IT / Project Management Office, Xavier University
Nathalie has been with Xavier University for over 8 years.  Prior to being in higher education, Nathalie was a business analyst and project manager in various industries including telecommunications, airlines, and finance.  As the director of the Project Management Office at Xavier... Read More →
avatar for Florence Yun

Florence Yun

ITS Senior Project Manager, Loyola University Chicago
Florence Yun is a Senior IT Project Manager at Loyola University Chicago. In this role, she manages various projects throughout the University, supporting others with their project management needs and continuing to enhance Loyola's project management methodology.The PMO was formed... Read More →

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom
  PPM Track

2:00pm EDT

Sponsor Track A: Cura Personalis: Digital Approaches to Holistic Student Care
During COVID-19, Georgetown University leveraged Salesforce’s Health Cloud platform to rapidly roll-out a host of supports for students, staff, and faculty, from contact tracing to vaccine management. Beyond the immediate crisis, the platform has generated competencies that pave the way for a long-term holistic approach to student care through digital collaboration.

The result is the ability to live out the Georgetown core value of cura personalis - caring for the whole person - in new ways. Using Health Cloud, they were able to rally around the unique needs of students, faculty, staff and contractors by providing high-quality wrap-around services.

For Georgetown, this digitized collaboration has opened new doors to address long-term pain points for student services:  How do we enable collaboration across campus?  Where are opportunities to automate student support? Can we digitize the experience using a branded app?  Can we engage third-party contractors in a holistic approach to student care?  Moving from disconnected providers, to a coordinated effort, the project acted as an accelerator to bring together people and technology across the University to better serve the community during an unprecedented time of need.

Drawing on additional research across the US and Canada, we highlight three ways that digital technology can support rapid collaboration between stakeholders: reconfiguration of existing technologies for new uses; leveraging virtual collaboration; and the power of analytics.
Speakers
avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →
avatar for Jeff Dixon

Jeff Dixon

Vice President, Education, Traction on Demand Inc.
Jeff was previously the Associate Director of Salesforce at Queen’s University for close to four years. He’s the author of two books published by McGill-Queen’s University Press, and research published in the world’s top-ranked peer-reviewed information systems journal, MIS... Read More →

Sponsors
avatar for Traction on Demand

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom Track A
  Sponsor Track

2:00pm EDT

Sponsor Track B: Driving Digital Transformation
Mary Couture, Southeast Managing Client Partner at Verizon, will highlight two higher education/healthcare use cases that enhance the fan experience, improve the student/faculty/staff experience, and provide data for more intelligent routing and decision making.  
Speakers
avatar for Mary Couture

Mary Couture

Southeast Managing Client Partner, Verizon
Experienced results driven sales leader and focused strategist, committed to servicing and supporting the public sector and higher education market. Passionate about educating front line sales team members in the effort to improve our customer's experience through the use of enabling... Read More →

Sponsors
avatar for Verizon

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom Track B
  Sponsor Track

2:00pm EDT

TTL Open Talk
Join the members of the CITM-TTL track for an unstructured open discussion! This session will give us a chance to meet those who are new to the TTL SIG as well as catch up with familiar faces.
Moderators
avatar for Elizabeth Royal

Elizabeth Royal

Instructional Designer, University of Detroit Mercy

Wednesday June 2, 2021 2:00pm - 2:50pm EDT
Zoom
  TTL Track

3:00pm EDT

CIO Meeting and Networking (AJCU, IAJU CIOs Only)
One of the most compelling aspects of participation in CITM is the close-knit group of colleagues.  We all share a common mission dedicated to Jesuit higher education and we share common careers in IT.  Let's all take time to connect with long-time colleagues and new CIO's from across CITM.  Our time together will be rewarding and will help keep our CITM group fresh, vibrant, and moving forward.  Please plan on participating!!
Moderators
avatar for Michael Bourque

Michael Bourque

CIO, Boston College

Speakers
avatar for Jagan Gudur

Jagan Gudur

Chief Information Officer, Regis University
Jagan Gudur is a strategic leader who is passionate about using technology to further mission, achieve organizational goals, and, above all, make lives better, using his strong service focus and business acumen to pursue this passion. A technology and operations executive, he has... Read More →

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom
  CIO Track, Roundtable Networking

3:00pm EDT

CITM Track A: Organizational Culture: How We're Changing Proactively
What are we doing within our organizations to help mold our identity, our core values, and keeping staff engaged? This includes how we approach diversity, change, and more!
Speakers
avatar for Judd Nicholson

Judd Nicholson

Vice President and Chief Information Officer, Georgetown University
Judd Nicholson is Vice President and Chief Information Officer at Georgetown University, where he implements a vision for the continual modernization of the technological infrastructure that supports Georgetown’s academic mission of teaching, learning and research in our increasingly... Read More →
avatar for Fabian Alcantara

Fabian Alcantara

UX/UI Designer, Georgetown University
A highly driven, multi-disciplined designer with over 10 years of experience in design, creating effortless experiences for higher education.
avatar for Lori Briggs

Lori Briggs

Training Manager, Georgetown University
Teaching others new software and services gives me the satisfaction and appreciation to continue training for 30 years. There is a special accomplishment you feel when you have helped someone learn more about completing a task and performing their job more efficiently. 
avatar for Tatiana Blayo

Tatiana Blayo

Senior Business Operations Analyst, Georgetown University
avatar for Saurabh Mitra

Saurabh Mitra

Senior Business Intelligence Analyst, Georgetown University
Business Analyst with over 8 years of experience in engineering & project management. Innovative problem solver, team player, proficient in Business Process Mapping, Business Modeling, Process Improvement, Requirements Engineering. Experience in SaaS & BI with advanced technology... Read More →
avatar for Rob Pongsajapan

Rob Pongsajapan

Product Manager, Web Services, Georgetown University
avatar for Linda Reese

Linda Reese

Managing Partner, Leader OnBoarding
Organizational Culture is not "squishy" - identifying and evolving it is a science. We help Higher Ed and Healthcare institutions understand their strengths and tackle their weaknesses head-on - resulting in sustained growth, high-impact innovation, improved engagement, and higher... Read More →
avatar for Francis DiSanti

Francis DiSanti

CIO, Saint Joseph's University
avatar for Andy Starr

Andy Starr

Manager, Academic Systems, Saint Joseph’s University
avatar for Dick Wisenbaker

Dick Wisenbaker

Asst Director, Enterprise Product Portfolio Mgmt, Saint Joseph's University
Manage a portfolio of University applications, including their inter-relationships, gaps, overlaps, and synergies. Develop projects and programs to support strategic objectives as well as create and manage long-term goals for the portfolio. Responsible for configuring, implementing... Read More →
avatar for Chontel Delaney

Chontel Delaney

Senior Learner Experience Designer, Saint Joseph’s University
avatar for Karen Pinto

Karen Pinto

Senior Learner Experience Designer, Saint Joseph’s University
avatar for Rich Cosgriff

Rich Cosgriff

Associate Director, Technology & Event Suport, Saint Joseph's University
Dedicated and driven professional with almost 20 years of experience managing technology solutions in higher education. Passionate leader, adept at project management, learning space design, event coordination, training/professional development and achieving desired educational outcomes... Read More →
MY

Michelle Yeung

Research & Educational Applications Analyst, Loyola Marymount University

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom Track A
  CITM Track, Panel

3:00pm EDT

CITM Track B: Requiring Generated Passphrases at Georgetown: An Implementation Retrospective
Georgetown University recently required all account holders to use a randomly generated passphrase that averages 25 characters in length. We will review the implementation of this requirement from ideation to execution at a technical level.
Speakers
avatar for Joni Halabi

Joni Halabi

Senior Javascript Front-End Developer, Georgetown University
avatar for Jacalyn Banks

Jacalyn Banks

Director for Service Management, Georgetown University
Jacalyn Banks is the Director for Service Management for Georgetown University Information Services, where she provides leadership, prioritization, and management for enterprise-level services and products, and directly manages functional areas providing direct IT customer support... Read More →
avatar for Fabian Alcantara

Fabian Alcantara

UX/UI Designer, Georgetown University
A highly driven, multi-disciplined designer with over 10 years of experience in design, creating effortless experiences for higher education.
avatar for Michael Peckman

Michael Peckman

Director of Identity and Collaboration, Georgetown University
avatar for Marty Johnson

Marty Johnson

Chief Engineer, Georgetown University

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom Track B
  CITM Track, Presentation

3:00pm EDT

Web Application Firewall and Hybrid/Multi Cloud Environments
Web servers and internet-connected endpoints are often targeted by malicious hackers who aim to crash websites, steal data, and cause havoc with your IT infrastructure. One way to shield the organization from potentially harmful incoming web traffic is to block it with a web application firewall (WAF). This presentation will look into the effective implementation of WAF in a hybrid/multi-cloud environment.
Speakers
avatar for Mathew Tams

Mathew Tams

Director, Application Security, Fordham University

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom
  ITSEC Track

3:00pm EDT

Workday ERP Implementation
Whether you are choosing Workday or another ERP platform, come hear the journey of LMU’s Workday Implementation with insight to RFP & Contract Negotiations, Project Strategy & Governance, Change Management & Implementation Strategy; sharing important tips & lessons learned to make your school’s ERP journey a more successful one.
Speakers
avatar for Matt Bazar

Matt Bazar

Director of Technology Planning & Administration, Loyola Marymount University
As the Director of the Project Management Office (PMO), Matthew is responsible for facilitating the onboarding of all technology projects at Loyola Marymount University, along with oversight of large projects. As the PMO Director, he has established a robust project request process... Read More →

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom
  PPM Track, Presentation

3:00pm EDT

Sponsor Track A: Cloud Delivered Network Security
Speakers
avatar for Rohan Grover

Rohan Grover

As Sr. Director of Product Management SASE, Palo Alto Networks
As Sr. Director of Product Management SASE at Palo Alto Networks, Rohan focuses on making SASE a reality for Enterprises and Service providers and on bringing unprecedented value to customers through security, simplicity and automation. Listening to customers and providing a superior... Read More →
avatar for Michael Ziegler

Michael Ziegler

Regional Sales Manager, Palo Alto Networks
Mike Ziegler - Responsible for Palo Alto Network's SASE solutions for State and Local Government and Higher Education for the Eastern half of the Country. Prior to joining Palo Alto Networks, Mike spent 14 years at EMC/Dell as a Director. 

Sponsors
avatar for Palo Alto Networks

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom Track A
  Sponsor Track, Presentation

3:00pm EDT

Sponsor Track B: Panel Discussion: Keeping Federal Research Infrastructure Secure
A discussion with CISOs about how Cybersecurity has changed over the past year. How have we handled the move to a remote working environment? What are the current/emerging threats in Cybersecurity?  How do we support/protect research while not preventing them from doing the actual research?
Moderators
avatar for Micah Czigan

Micah Czigan

CISO, Georgetown University

Speakers
avatar for Preston Miller

Preston Miller

Chief Information Security Officer, NASA Jet Propulsion Laboratory
Proficient Senior Cybersecurity Professional with over 15 years of experience. Strong information technology professional skilled in Cyber Policy, Network Security and Administration, Information Assurance, Troubleshooting, Routing/Switching and Incident Response. Mastery knowledge... Read More →
avatar for Greg Sisson

Greg Sisson

Chief Information Security Officer, U.S. Department of Energy
Mr. Sisson is currently serving as the United States Department of Energy’s Chief InformationSecurity Officer (CISO).Prior to joining DOE in 2018, he served as the Chief of Staff and the Deputy Director ofOperations at Joint Force Headquarters Department of Defense Information Network... Read More →

Sponsors
avatar for CipherTechs

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom Track B
  Sponsor Track, Panel

3:00pm EDT

Post Covid Transitions for Teaching, Technology, and Learning
The COVID-19 pandemic significantly changed the day-to-day work we all engage in. Join us as we discuss the changes and transitions in our field. This panel will be focused on the shifts in teaching and the use of educational technology in a post-COVID world.
Speakers
avatar for Heidi Blair

Heidi Blair

Director of Instructional Design & Technology, Regis University
avatar for Nancy Cutler

Nancy Cutler

Deputy CIO for Academic Technology and Co-Director, Collaborative for Faculty Innovation, Santa Clara University
avatar for Tim Walker

Tim Walker

Associate Director, Instructional Technology & Research Support, Loyola University Chicago
avatar for Susan Zolezzi

Susan Zolezzi

Associate Director of Instructional Design, University of San Francisco
Susan Zolezzi is the Associate Director of Instructional Design at the University of San Francisco. Susan oversees strategic initiatives to promote online, hybrid and technology assisted education at USF. She leads a team of instructional designers and multimedia developers who collaborate... Read More →

Wednesday June 2, 2021 3:00pm - 3:50pm EDT
Zoom
  TTL Track, Panel

4:00pm EDT

Social Hour
Wednesday June 2, 2021 4:00pm - 5:00pm EDT
Zoom
  All Attendees
 
Thursday, June 3
 

12:00pm EDT

CITM Business Meeting (including AJCU/IAJU Update)
The Annual Business Meeting of the CITM, chaired by Jagun Gudur, CITM President
Speakers
avatar for Jagan Gudur

Jagan Gudur

Chief Information Officer, Regis University
Jagan Gudur is a strategic leader who is passionate about using technology to further mission, achieve organizational goals, and, above all, make lives better, using his strong service focus and business acumen to pursue this passion. A technology and operations executive, he has... Read More →
avatar for Michael Garanzini, S.J.

Michael Garanzini, S.J.

President, Association of Jesuit Colleges and Universities
Rev. Michael J. Garanzini, S.J. began his tenure as President of the Association of Jesuit Colleges and Universities (AJCU) on July 1, 2020. Fr. Garanzini was elected by the AJCU Board of Directors, chaired by Rev. Brian F. Linnane, S.J., President of Loyola University Maryland.Fr... Read More →
avatar for Judd Nicholson

Judd Nicholson

Vice President and Chief Information Officer, Georgetown University
Judd Nicholson is Vice President and Chief Information Officer at Georgetown University, where he implements a vision for the continual modernization of the technological infrastructure that supports Georgetown’s academic mission of teaching, learning and research in our increasingly... Read More →
avatar for Patrick Frontiera

Patrick Frontiera

Vice President for Information Technology, LMU

Thursday June 3, 2021 12:00pm - 1:00pm EDT
Zoom
  All Attendees

12:30pm EDT

Daily Meditation (Optional)
The John Main Center at Georgetown University is committed to developing an ecumenical community of meditation, inspired by the teaching of Fr. John Main, OSB (1926 – 1982).

Its aim is to encourage the daily personal practice of meditation and to nurture the experience of community that it creates. The Center offers regular sessions devoted to the practice of silence in the Christian tradition of meditation.

Join us at this optional meditation lead by staff of the John Main Center.  Please do not share this Zoom link. 
Thursday June 3, 2021 12:30pm - 1:00pm EDT
Zoom
  All Attendees

1:00pm EDT

Keynote Address
Speakers
avatar for Greg Malpass

Greg Malpass

Founder and Chief Executive Officer, Traction on Demand
Over the last few years, my goals, aspirations and role in life have changed so dramatically. Individual to Family. Contractor to Global CEO. Young to “Older”. Speak to listen. Company to Community. Growth to Significance. Top of mind, purpose kind of stuff has woven through so... Read More →

Sponsors
avatar for Traction on Demand

Thursday June 3, 2021 1:00pm - 1:50pm EDT
Zoom
  All Attendees, Keynote Address

2:00pm EDT

Sponsor Showcase
Our Sponsor Showcase will be held from 2:00-3:30 PM EDT!  We will be joined by IT professionals from Traction-On-Demand, Salesforce, Ellucian, Informatica, Kuali, Splunk, Workday, Xerox, and Apporto.

You can join the session by clicking here.

Once you have joined, select breakout rooms and then select a room from this list of Sponsor Showcase Breakout Rooms.

These sessions are intended to be open spaces for you to talk with sponsors and are intended to be like sponsor booths at an in-person conference.  Visit rooms that interest you and thank you for joining our Sponsor Showcase today!   We are deeply appreciative of the support our 15 sponsors have provided to make AJCU-CITM 2021 possible.
Sponsors
avatar for Apporto
avatar for Ellucian
avatar for Informatica
avatar for Kuali
avatar for salesforce.org
avatar for Splunk
avatar for Traction on Demand
avatar for Workday
avatar for Xerox

Thursday June 3, 2021 2:00pm - 3:30pm EDT
Zoom
  All Attendees

3:30pm EDT

CITM Track A: Cloud Authentication Services
How to build resiliency and secure, reliable access to all services, regardless of where they are hosted?
Speakers
avatar for Tim Enders

Tim Enders

Senior Infrastructure Engineer, Loyola University Maryland
I have a 20+ year career in Higher Ed IT, covering most aspects of Infrastructure Engineering. I currently specialize in authentication architecture (including SSO), virtualization architecture (both "traditional" and hyperconverged), cloud architecture, and IT Disaster Recovery... Read More →
CJ

Carol Jordan

Director of Cyberinfrastructure Technologies, Santa Clara University

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom Track A
  CITM Track, Presentation

3:30pm EDT

CITM Track B: Women Leaders in Information Technology - A Panel Discussion
A discussion with several women who have attained senior leadership positions in Information Technology. What are the continuing challenges facing women in leadership positions? How do we get more women into IT and Cybersecurity?
Moderators
avatar for Terry Roberts

Terry Roberts

Founder, President & CEO, WhiteHawk, Inc.

Speakers
avatar for Jacalyn Banks

Jacalyn Banks

Director for Service Management, Georgetown University
Jacalyn Banks is the Director for Service Management for Georgetown University Information Services, where she provides leadership, prioritization, and management for enterprise-level services and products, and directly manages functional areas providing direct IT customer support... Read More →
avatar for Emma Craswell

Emma Craswell

Director, IT and Web Services, Georgetown University
avatar for Barbara Hoffman

Barbara Hoffman

Vice President, Samsung
Mrs. Barbara Hoffman joined Samsung in 2018 and leads the US based Global Business to Government (B2G) team and Global Strategic Operations, furthering the company’s role in Business to Government (B2G) IT and Mobile Communications. In this roll she interfaces with Global Senior... Read More →
avatar for Tina Thorstenson

Tina Thorstenson

Executive Public Sector Strategist, CrowdStrike
Tina Thorstenson, Executive Public Sector Strategist, sits on the Public Sector Industry Business Unit at CrowdStrike, where she provides strategic advisory services related to enterprise cybersecurity solutions for Public Sector organizations across Federal, State and Local, Education... Read More →

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom Track B
  CITM Track, Panel

3:30pm EDT

Security Training and Awareness
Learn about Loyola University Chicago's Security Training & Awareness program, followed by Q&A and an open discussion on strategies for keeping our students, faculty, and staff informed and vigilant.
Speakers
avatar for James Pardonek

James Pardonek

Chief Information Security Officer, Loyola University Chicago
avatar for Jim Sibenaller

Jim Sibenaller

AVP - Data, Security & Architecture, Loyola University Chicago

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom
  ITSEC Track, Presentation

3:30pm EDT

Managing Change Across Your Project Portfolio
Managing change on your project is important. None of us work independently – a change to my project’s timeline may directly impact resources on your project. Learn more about Loyola University Maryland’s Project Change Advisory Board and project change processes and how they enhance communication and project change decision making both among project managers and Technology Services leadership.
Speakers
avatar for Jessica Smith

Jessica Smith

Director, Project Management Office, Loyola University Maryland
avatar for Gretchen Cannon

Gretchen Cannon

Assistant Director PMO, Loyola University Maryland

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom
  PPM Track, Presentation

3:30pm EDT

Sponsor Track A: Workday Student – Innovations and Momentum
Over the past year, Workday Student has seen over 1,000 product enhancements delivered seamlessly to all Workday institutions. With a recent wave of student go lives, we are now registering 200,000+ students. This session will provide an update on Workday Student momentum, a brief demonstration and a discussion around the value realized from institutions that have made the switch to Workday. 
Speakers
avatar for Laura Walker

Laura Walker

Solution Consultant, Workday
I am a very enthusiastic individual that enjoys working with people. I graduated from Ashford University December 2012, with a Master’s in Education specializing in Higher Education. My passion is to give back to my community and my dream is to leave a legacy. My drive in my work... Read More →
avatar for Marc Weyerstall

Marc Weyerstall

Senior Value Manager, Workday
I’m passionate about the power of education and how that can change people’s lives for the better. I wasn’t sure what I wanted to do after law school (that’s a different story entirely). So, I jumped at the opportunity to work for an environmental education foundation where... Read More →

Sponsors
avatar for Workday

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom Track A
  Sponsor Track

3:30pm EDT

Sponsor Track B: No-Code: How UC San Diego Empowered Transformation with Campus-wide Citizen Development
Join Vince Kellen, CIO of UC San Diego, as he shares both his vision for and the true impact no-code enabled citizen development has had across the UCSD campus.

UC San Diego has been on a continuous digital transformation journey; years prior, Vince Kellen identified the opportunity in empowering non-technical users across campus to optimize business processes and invest saved time into value-add activities. In the fall of 2020, this vision was brought full force when the university's Research department was brought to an immediate halt with COVID safety protocols. The IT team had to innovate rapidly to bring motion back to the campus or risk continuously losing progress. With dozens of potential tools at their disposal, the team chose recently implemented no-code platform, Kuali Build. With the ability to iterate rapidly and empower non-technical users across campus to quickly create automated processes, the team released a return to research process that enabled motion to return to campus.

Vince Kellen and Joel Dehlin, CEO of Kuali, will share: - Critical steps to embed citizen development initiatives into your 5-year strategic IT plan - The 'sweet spot' not being met by the no-code tools in your current technology portfolio - How UC San Diego leverages Kuali Build to empower non-technical users across campus
Speakers
avatar for Vince Kellen

Vince Kellen

Chief Information Officer, University of California San Diego
Executive, educator and technologist. CIO Hall of Fame inductee. Excellent future visioning and planning abilities. Strong leadership, financial, executive communication and public speaking skills. Areas of expertise include higher education strategy and operations, information technology... Read More →
avatar for Joel Dehlin

Joel Dehlin

CEO, Kuali
Joel Dehlin has a passion for higher ed and for creating amazing software. Through his work at places like Microsoft and Instructure, he has fostered innovation, creativity, and amazing user experiences that make a difference for customers and employees alike. As founder and current... Read More →

Sponsors
avatar for Kuali

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom Track B
  Sponsor Track, Presentation

3:30pm EDT

Shifting Student Services Online
How can we build and scale online venues for traditionally face-to-face student services? Learn how different institutions shifted their student services online during the COVID-19 pandemic.
Speakers
avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →
avatar for Jill Buban

Jill Buban

VP, Digital Strategy & Online Education, Fairfield University

Thursday June 3, 2021 3:30pm - 4:20pm EDT
Zoom
  TTL Track, Open Discussion Roundtable

3:30pm EDT

Diversity, Equity, and Inclusion as Foundational to the CIO's Strategic Agenda and Operational Approach
In our efforts to develop exceptional IT organizations, it’s crucial that we cultivate a work environment where we:
- Embrace diversity, equity and inclusion as essential to our organizational success;
- Foster an atmosphere that encourages and values diverse opinions and perspectives;
- Promote trust, respect and a sense of belonging among all members of our teams; and
- Commit to inclusive hiring practices and strategies which retain and cultivate talent across our teams.
Michael Cato, Senior Vice President and Chief Information Officer at Bowdoin College will be our guest speaker to share his thoughts on building a strategic case for diversity, equity, and inclusion and advancing DEI practices across our organizations.
Moderators
avatar for Francis DiSanti

Francis DiSanti

CIO, Saint Joseph's University
avatar for Susan Malisch

Susan Malisch

VP - CIO, Loyola University Chicago

Speakers
avatar for Michael Cato

Michael Cato

Senior Vice President and Chief Information Officer, Bowdoin College
Michael Cato is an accomplished technology executive who has spent over 20 years leading teams committed to using IT to support the teaching, learning, and research mission in Higher Education. His professional activities reflect a focus on developing leaders with an emphasis on the... Read More →

Thursday June 3, 2021 3:30pm - 4:45pm EDT
Zoom
  CIO Track

4:30pm EDT

CITM Track A: Keeping our User Accounts Safe (Joint session with ITSEC)
What policies and procedures can be implemented to minimize account compromise. How does MFA, basic authentication, passwords and passphrases work for you?
Moderators
avatar for Marty Johnson

Marty Johnson

Chief Engineer, Georgetown University

Speakers
avatar for Louis Papa

Louis Papa

IT Security Engineer, Fordham University
Louis has been part of the University Information Security Office since 2017, having earned a Master's of Science in Cybersecurity from Fordham University's Graduate School of Arts and Sciences. As an IT Security Engineer, Louis' day to day responsibilities include the design, implementation... Read More →
avatar for Michael Peckman

Michael Peckman

Director of Identity and Collaboration, Georgetown University
SH

Steven Hudson

Manager of Security Operations, Georgetown University

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom Track A
  CITM Track, Open Discussion Roundtable

4:30pm EDT

CITM Track B: Organizational Success, Vision Strategy & Internal Alignment
How are institutions realizing a vision and plan to achieve a Connected Campus? Join this session to hear from Salesforce.org experts and Georgetown University who will share best practices, considerations, and successes for designing a CRM vision and strategy and reaching harmonious internal alignment. Roundtable breakouts will be held giving you the opportunity to share your experiences and learn from other customers. Don’t worry! You won’t be left empty-handed. Resources for continued learning will also be shared!
Speakers
avatar for Kristen Kwasnik

Kristen Kwasnik

RVP - EDU Portfolio Lead, Salesforce.org
Kristin Kwasnik is the Regional Vice President for Education Customer Success Management at Salesforce.org. She has the privilege of leading a team of Success Managers, servicing schools, colleges and universities using Salesforce. She's been with Salesforce.org for 4 years and comes... Read More →
avatar for Kathy Zozos-Pliagos

Kathy Zozos-Pliagos

Customer Success Manager at Salesforce, Salesforce
My name is Kathy Zozos-Pliagos and I've been with Salesforce for a little over 3 years now.  In my current role, I work with our Education customers to assist them with a personalized path to success using our cohort model which emphasizes collaboration and Salesforce' Compass Methodology... Read More →
avatar for Doug Little

Doug Little

AVP Academic and Advancement Systems, Georgetown University
Douglas Little is the AVP of Academic and Advancement Systems for Georgetown University Information Systems.  Prior to joining UIS, Doug has served in a variety of roles across functional areas within higher education including serving as the Director of First-Year Experience and... Read More →

Sponsors
avatar for salesforce.org

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom Track B
  CITM Track

4:30pm EDT

Keeping Our User Accounts Safe (Joint Session with CITM)
What policies and procedures can be implemented to minimize account compromise. How does MFA, basic authentication, passwords and passphrases work for you?
Moderators
avatar for Marty Johnson

Marty Johnson

Chief Engineer, Georgetown University

Speakers
SH

Steven Hudson

Manager of Security Operations, Georgetown University
avatar for Michael Peckman

Michael Peckman

Director of Identity and Collaboration, Georgetown University
avatar for Louis Papa

Louis Papa

IT Security Engineer, Fordham University
Louis has been part of the University Information Security Office since 2017, having earned a Master's of Science in Cybersecurity from Fordham University's Graduate School of Arts and Sciences. As an IT Security Engineer, Louis' day to day responsibilities include the design, implementation... Read More →

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom
  ITSEC Track, Open Discussion Roundtable

4:30pm EDT

Project Management Tools
PM Tools Discussion - Smartsheet, Jira, Project Online, Team, Azure DevOps, Others.

Smartsheet: A simple “Work Management” tool that is more than your traditional Project Management Tool. Hear how the LMU PMO launched a Smartsheet pilot with 7 departments across campus and rapidly incorporated it into the Workday ERP system implementation project. The results are eye-opening!
Moderators
avatar for Stephen Reynolds

Stephen Reynolds

Sr. Project Manager, Fordham University
I am a Sr. Project Manager at Fordham University. I have applied my leadership and project management skills for 20 years in K-12 and higher education institutions.

Speakers
avatar for Matt Bazar

Matt Bazar

Director of Technology Planning & Administration, Loyola Marymount University
As the Director of the Project Management Office (PMO), Matthew is responsible for facilitating the onboarding of all technology projects at Loyola Marymount University, along with oversight of large projects. As the PMO Director, he has established a robust project request process... Read More →
avatar for Denis Gyachev

Denis Gyachev

System Operations Manager, Georgetown University
avatar for Christopher Parkin

Christopher Parkin

Associate Director, Georgetown University
I've worked at Georgetown University in multiple roles for over 35 years.  My interests are process analysis and design, process improvement and office culture. 
avatar for Dan Smith

Dan Smith

Deputy CIO, Marquette University

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom
  PPM Track, Panel

4:30pm EDT

Sponsor Track A: Connecting Data Across Systems in Higher Education
When commercial products, backed by billions of data points, offer sophisticated recommendations and provide convenient mobile and desktop access, how can university IT teams provide services to meet user expectations? How can universities provide similar experiences on a smaller scale?

By uniting data across university systems using single, documented structure, Georgetown University was positioned to serve students quickly when COVID-19 arrived. This session will focus on how that structure was developed, how tools like Salesforce and Mulesoft helped us achieve that structure, and how it proved useful in the first weeks of the pandemic.
Speakers
avatar for Jacob Landis

Jacob Landis

Senior Director of CRM and Advancement Systems, Georgetown University
Senior Director of CRM and Advancement Systems at Georgetown UniversityTechnical direction for the GU360 project, which provides data services for students, faculty, and university staff on the Salesforce platform.
avatar for Mark Bevevour

Mark Bevevour

Higher Education Account Executive, MuleSoft
avatar for Rafael Torres

Rafael Torres

Principal Solution Engineer, Mulesoft
Rafael has been involved in enterprise integration for 20+ years focused on application integration and service-oriented architecture methodologies working across many industries.  Successfully assisted many retail, commercial, and manufacturing customers in the midwest providing... Read More →

Sponsors
avatar for MuleSoft

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom Track A
  Sponsor Track

4:30pm EDT

Sponsor Track B: Splunk University View
Optimize the university experience and provision of services by making machine data accessible and meaningful to a broader audience. With Splunk, higher education institutions can finally pull all of their unstructured and semi-structured data into a single location and gain an end-to-end view of education workflows.  Harnessing this data provides the ability to track key aspects of the student experience, using sophisticated Internet of Things (IoT) sensor data that is often already available, but trapped within institutional silos. Join us to learn about Splunk's approach to improving the Student Experience while maintaining a secure Campus.
Speakers
avatar for Kevin Sullivan

Kevin Sullivan

Regional Sales Manager, Splunk

Sponsors
avatar for Splunk

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom Track B
  Sponsor Track

4:30pm EDT

Teaching Students and Faculty to Thrive in Remote Settings
Learn about the work done to support students in remote settings at Santa Clara University through their LEVL up course. / Did you know that while Wikipedia is one of the most visited websites online, there is a significant gender gap as well as gaps in subject areas covered such as the humanities, STEM and social science areas? Kristen Treglia will discuss how faculty and students can share their scholarly expertise with the world by evaluating articles, analyzing the content & quality of sources, and increasing coverage on underrepresented people and topics.
Speakers
avatar for Brian Larkin

Brian Larkin

Manager, Instructional Technology, Santa Clara University
avatar for Kristen Treglia

Kristen Treglia

Senior Instructional Technologist, Fordham University
Google slides on Wikipedia (links in notes area): fordh.am/ff Social Networks: Twitter, Pinboard, Flipboard, and Flickr... Read More →

Thursday June 3, 2021 4:30pm - 5:20pm EDT
Zoom
  TTL Track

4:50pm EDT

Getting IT Strategy Right: Strategy Development, Communication, Execution, Tracking, and Renewal
Join us for a conversation around some practical and applied methods to establish an inclusive and transparent strategic planning process with examples from Loyola University Chicago and Gonzaga.  Please be prepared to share your experiences to help us learn from each other more broadly.  Food for thought from Loyola:  “Strategy is a pattern in a stream of decisions.” —Henry Mintzberg.  Food for thought from Gonzaga: “In preparing for battle I have always found that plans are useless, but planning is indispensable.” - Dwight D. Eisenhower
Speakers
avatar for Susan Malisch

Susan Malisch

VP - CIO, Loyola University Chicago
avatar for Borre Ulrichsen

Borre Ulrichsen

CIO, Gonzaga University
Borre Ulrichsen has served as the Chief Information Officer at Gonzaga University since August 2016. From 2011 to 2016 he was the Chief Information Officer and Associate Vice President for IT Services at California State University, East Bay. From 2002 to 2011, he was the Director... Read More →

Thursday June 3, 2021 4:50pm - 5:30pm EDT
Zoom
  CIO Track, Presentation

5:30pm EDT

Happy Hour
Thursday June 3, 2021 5:30pm - 6:15pm EDT
Zoom
  All Attendees
 
Friday, June 4
 

12:30pm EDT

Daily Meditation (Optional)
The John Main Center at Georgetown University is committed to developing an ecumenical community of meditation, inspired by the teaching of Fr. John Main, OSB (1926 – 1982).

Its aim is to encourage the daily personal practice of meditation and to nurture the experience of community that it creates. The Center offers regular sessions devoted to the practice of silence in the Christian tradition of meditation.

Join us at this optional meditation lead by staff of the John Main Center.   Please do not share this Zoom link.
Friday June 4, 2021 12:30pm - 1:00pm EDT
Zoom
  All Attendees

1:00pm EDT

Keynote Address: Values that Transform
Speakers
avatar for Jessica Hood

Jessica Hood

VP, Global Innovation + Digital Transformation, Salesforce.org
Jessica leads the team responsible for ensuring the executives of top nonprofits and education institutions are set up for success as they lead their organizations through a digital transformation. She has 20 years of experience in the social sector, helping organizations scale and... Read More →

Sponsors
avatar for salesforce.org

Friday June 4, 2021 1:00pm - 1:50pm EDT
Zoom
  All Attendees, Keynote Address

2:00pm EDT

What's Next for the Student Experience?
Higher Education institutions are continuing to adapt to a changing future given the impact of the pandemic on this industry already experiencing significant disruption. Throughout this shift, institution leaders must take the proper actions to achieve an optimal student experience, while complementing enterprise business capabilities. More so now than ever, a personalized, integrated and coherent student experience will become a key differentiator for higher education institutions, and a necessity for succeeding as an institution. These changes have pushed the modernization of the institution’s technology platform to the forefront.   A composable and flexible architecture will be the keystone of every institution’s capability to deliver and sustain the future student experience.  Terri-Lynn will explore strategies, technologies, and institutional examples to influence your student experience initiatives.
Speakers
avatar for Terri-Lynn Thayer

Terri-Lynn Thayer

Vice President and Team Manager for Education, Gartner
Terri-Lynn Thayer is a Vice President, Team Manager in Gartner Research and Advisory, where Ms. Thayer's research area is higher education technology strategies, including higher education business models, administrative and enterprise systems, student information systems (SIS), research... Read More →
avatar for Susan Malisch

Susan Malisch

VP - CIO, Loyola University Chicago
avatar for Judd Nicholson

Judd Nicholson

Vice President and Chief Information Officer, Georgetown University
Judd Nicholson is Vice President and Chief Information Officer at Georgetown University, where he implements a vision for the continual modernization of the technological infrastructure that supports Georgetown’s academic mission of teaching, learning and research in our increasingly... Read More →

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom
  CIO Track, Presentation

2:00pm EDT

CITM Track A: Digital Accessibility (Joint session with TTL)
As a university, how are we providing fully accessible and diverse digital experiences beyond the classroom?
Speakers
avatar for Kevin Andrews

Kevin Andrews

Electronic and Information Technology Accessibility Coordinator, Georgetown University
avatar for Emma Craswell

Emma Craswell

Director, IT and Web Services, Georgetown University
avatar for Lindsay Karp

Lindsay Karp

Assistant Director, Educational Technologies, Fordham University
avatar for Tracy McMahon

Tracy McMahon

Associate Director, Enterprise Applications, Loyola University Maryland
avatar for Mounika Ragula

Mounika Ragula

Instructional Technology Designer, Le Moyne College
Hello, I am Mounika Ragula. I am an Instructional Technology Designer at Le Moyne College located in Syracuse, New York. I have earned a doctorate in Curriculum, Instruction and Media Technology in 2019. I work in the faculty support and faculty development department called Instructional... Read More →

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom Track A
  CITM Track

2:00pm EDT

CITM Track B: Using Interfolio for Rank and Tenure and Faculty Search Automation
Georgetown has been using Interfolio since 2012 to manage Rank, Promotion, and Tenure (RPT) cases.  Our process employs fifteen distinct workflows.  For tenure track cases, each of the university’s three campuses has at least two distinct workflows that vary by the context of the case and originating unit. All of these converge into a common workflow at the final university-wide review level. Additionally, school-based promotion and appointment processes are supported by other workflows.

Interfolio’s workflow management system is flexible and robust enough to accommodate existing workflows and new workflows as they are conceived. The use of standing committees is pervasive in our institution-wide approach to reviewing cases at every level. We will discuss campus-specific and University-wide processes that maximize the considerable strength of the workflow management system.

We have been using Interfolio Faculty Search (IFS) University-wide since 2020. The system is designed to allow faculty candidates to easily apply for academic positions online and facilitate committee review of all applicants. Other aspects of a search are typically handled by an ERP including budgeting and approval of position searches and the hiring process.

We will review integrations between IFS and Workday to create a seamless process.  Users are provisioned so that search committees can be created with less effort.  Information from an approved job search in Workday is used to automatically create a faculty search record in IFS.  Once an approved candidate is to be hired IFS sends candidate info to Workday to initiate the process.  We will discuss the creation of a cross-functional project team, outline the work that we did to accomplish our goals, and demonstrate the power of these integrations to automate this important business process.
Speakers
avatar for Charlie Leonhardt

Charlie Leonhardt

Director of Online Initiatives and Innovation and Co-Chair, AJCU-CITM 2021, Georgetown University
Georgetown College Class of 1979.  Work at Georgetown includes 7 years of service for the Georgetown University Alumni Association and 35 years of service for University Information Services.   Co-Chair for AJCU-CITM 2021.Experienced Director of Innovation with a successful history... Read More →
avatar for Christopher Davis

Christopher Davis

Executive Support Account Manager, Georgetown University

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom Track B
  CITM Track

2:00pm EDT

Incident Response
What does Incident Response look like in 2021? How are universities able to respond 24/7 with limited resources. Are we able to effectively distiguish the signal from the noise? Is automation able to be used effectively in an instructional environment?
Speakers
avatar for Silvio Balzano

Silvio Balzano

Director, IT Risk and Data Integrity, Fordham University
avatar for Roberto Perez

Roberto Perez

Director, Information Security and Compliance, Loyola Marymount University

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom
  ITSEC Track, Panel

2:00pm EDT

IT Portfolio Management in a Time of Pandemic
Georgetown University Information Services survived a perfect storm of institutional evolution, office turmoil and a pandemic by implementing a portfolio management approach to ensuring that IT projects align with institutional priorities. In the face of declining IT investment budgets, constrained personnel resources, Georgetown worked with Gartner to develop its portfolio management process through an agile scrum process. This presentation looks at the lessons learned from Gartner, how the PPM process was developed and looks at the unexpected benefit in improved office culture that the PPM process reaped during the pandemic.









Speakers
avatar for Christopher Parkin

Christopher Parkin

Associate Director, Georgetown University
I've worked at Georgetown University in multiple roles for over 35 years.  My interests are process analysis and design, process improvement and office culture. 
avatar for Danielle K. Held

Danielle K. Held

Web Project Manager, Georgetown University
I’m a web project manager with a focus on communications and agile processes. I take pride in shepherding key partners and stakeholders to launch day, and attending to details that make or break a project. My strength is in cross-functional team leadership, providing an inclusive... Read More →

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom
  PPM Track

2:00pm EDT

Sponsor Track A: Data Transformation in Higher Education
The pandemic has changed all of our lives and especially in the day to day processes of Higher Education Google has become a strategic cloud partner for many Universities and Colleges, allowing leadership the ability to make quicker and smart decisions with multiple sources of data.  In this session, Ryan will discuss Google Cloud technologies, Georgetown University's migration to Google Cloud, and the impacts of COVID-19 in Education.
Speakers
avatar for Ryan Mulholland

Ryan Mulholland

Head of Professional Services, U.S. SLED & Canada Public Sector, Google
Ryan Mulholland is a 23+ year veteran in the IT industry, with specific focus on government, education and regulated industry, but with experience supporting customers across public safety, healthcare, commercial services and finance. Ryan joined Google in September, 2017, and currently... Read More →

Sponsors
avatar for Google

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom Track A
  Sponsor Track

2:00pm EDT

Sponsor Track B: Beyond the printer—Leveraging Xerox’s full suite of IT Products & Services
We will share how Xerox has always been an IT company at its core and is going “Beyond the printer” to provide the full suite of IT products, services, and support.
Speakers
avatar for Ray Kabia

Ray Kabia

Director, Xerox IT Services —Mid Atlantic Region, Xerox Corporation
Over the last 10 years, Ray has served in multiple leadership roles within Xerox and has seen the organization continually evolve and adapt to meet client needs.  Ray currently serves in Xerox’s Mid-Atlantic Region as Director of IT Services and enjoys leading and assisting a team... Read More →
avatar for Brett Heffernan

Brett Heffernan

East Vice President, Xerox
Brett has served and lead in many roles within his 19 year tenure at Xerox.  Having experienced success at every turn, Xerox’s Executive leadership could think of no one better to lead their East Coast IT Sales efforts than Brett.  His straightforward sales approach and extensive... Read More →

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom Track B
  Sponsor Track, Presentation

2:00pm EDT

Digital Accessibility (Joint session with CITM)
As a university, how are we providing fully accessible and diverse digital experiences beyond the classroom?
Speakers
avatar for Kevin Andrews

Kevin Andrews

Electronic and Information Technology Accessibility Coordinator, Georgetown University
avatar for Emma Craswell

Emma Craswell

Director, IT and Web Services, Georgetown University
avatar for Lindsay Karp

Lindsay Karp

Assistant Director, Educational Technologies, Fordham University
avatar for Tracy McMahon

Tracy McMahon

Associate Director, Enterprise Applications, Loyola University Maryland
avatar for Mounika Ragula

Mounika Ragula

Instructional Technology Designer, Le Moyne College
Hello, I am Mounika Ragula. I am an Instructional Technology Designer at Le Moyne College located in Syracuse, New York. I have earned a doctorate in Curriculum, Instruction and Media Technology in 2019. I work in the faculty support and faculty development department called Instructional... Read More →

Friday June 4, 2021 2:00pm - 2:50pm EDT
Zoom
  TTL Track, Panel

3:00pm EDT

A Path for Digital Transformation in Higher Education
What exactly is "digital transformation" in a higher education context? Is this a fleeting buzz phrase, or is "digital transformation" inherently worth pursuing as a CIO? What are the levers that need to be pulled on our campuses in order to affect this kind of change? Join the presenters as they answer these and other questions and highlight concrete steps and plans that they are executing towards the goals of "digital transformation."
Speakers
avatar for Patrick Frontiera

Patrick Frontiera

Vice President for Information Technology, LMU
avatar for Chris VanLiew

Chris VanLiew

VP for IT, Chief Information Officer, Seattle University
Chris Van Liew is the Vice President for Information Technology and Chief Information Officer for Seattle University, where he brings a 30-year technology career, including managerial and executive positions for more than 20 years. These leadership positions involved many mergers... Read More →

Friday June 4, 2021 3:00pm - 3:50pm EDT
Zoom
  CIO Track, Presentation

3:00pm EDT

CITM Track A: CITM Open Roundtable and Networking
What other topics do you want to discuss? This is an open forum where we can network and break out into smaller conversations!
Moderators
avatar for Crista Copp

Crista Copp

Senior Director, Research & Educational Technology, Loyola Marymount University
avatar for Peter Farrell

Peter Farrell

Director, IT Infrastructure & Operations, Loyola University Maryland

Friday June 4, 2021 3:00pm - 3:50pm EDT
Zoom Track A
  CITM Track

3:00pm EDT

CITM Track B: Fresh Service - The story behind outsourcing and for coming back in-house!
Discuss the importance of understanding your vendor workflows, policies and procedures. Developing a detailed transition plan, including requirements gathering, dates and objectives. Discuss vendor selection process, including requirements, transition and post go-live activities. Discuss the importance of organizational buy in.

Georgetown University made the decision to transition its service center back “in house” to provide better service to our communities and also reduce overall cost. This session presents a journey of that transition.

We frequently hear these familiar refrains in relation to vendor transitions:

“How do I get my data” “I didn’t know they did it that way” “Can I get a true transition plan” "What does success look like"
Speakers
avatar for Jacalyn Banks

Jacalyn Banks

Director for Service Management, Georgetown University
Jacalyn Banks is the Director for Service Management for Georgetown University Information Services, where she provides leadership, prioritization, and management for enterprise-level services and products, and directly manages functional areas providing direct IT customer support... Read More →
avatar for Travis Johnson

Travis Johnson

Director of Client Support Services, Georgetown University
Experienced Service management director with a demonstrated history of working in the information technology and services industry. Skilled in Analytics, Requirements Analysis, Technical Support, Team Building, and managing KPIs and SLAs. Strong information technology professional... Read More →

Friday June 4, 2021 3:00pm - 3:50pm EDT
Zoom Track B
  CITM Track

3:00pm EDT

ITSEC Open Roundtable and Networking
Open meeting for IT Security & Risk Management staff to network, share issues and ideas, and plan future information sharing.
Moderators
avatar for Kristen Dietiker

Kristen Dietiker

CISO, Santa Clara University
avatar for Michael Mayforth

Michael Mayforth

Director Information Security & Compliance, Loyola University Maryland

Friday June 4, 2021 3:00pm - 3:50pm EDT
Zoom
  ITSEC Track

3:00pm EDT

What’s in Your Toolbag and Remote Work Tips
At this session the session participants will breakout into smaller groups to discuss the topic of tools and tips they use for remote work and productivity. We will then reconvene to discuss the findings with the entire group.
Speakers
avatar for Brian Dwyer

Brian Dwyer

IT Coordinator, Fordham University
Brian Dwyer joined the IT Project Management Team as an intern in March 2018 after working in the Fordham University Help Desk for 3 years. He transitioned to an IT Coordinator role, working out of the PMO, starting in June 2018. He attended Fordham College Rose Hill as an undergrad... Read More →

Friday June 4, 2021 3:00pm - 3:50pm EDT
Zoom
  PPM Track, Group Session

3:00pm EDT

Educational Technology and Tools Round Up
This technology and software focused discussion gives us a chance to share and learn about what each institution is using to meet our specific instructional needs. Information shared in this session will update our Airtable.
Moderators
avatar for Elizabeth Royal

Elizabeth Royal

Instructional Designer, University of Detroit Mercy

Friday June 4, 2021 3:00pm - 3:50pm EDT
Zoom
  TTL Track
 
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