AJCU-CITM 2021 hosted by Georgetown University

How ready are you ... but really, how ready are you? Moving beyond the policies, how are universities really ready for business continuity and recovery?

The challenges presented by the pandemic—including the imperative to leverage technology to create digital experiences that now replace those that used to be in-person and on-campus, coupled with a stagnant market for other core campus technologies—produce a perfect opportunity to introduce or more broadly deploy CRM (Customer Relationship Management) technologies within an institution. These technologies form the essential foundation for bringing institutions and its constituents together. Add to that the ever-increasing expectations for seamless, immediate, personalized experiences that delight and the case for employing CRM is even more compelling. Leaders from the Education practice at Traction on Demand, the largest independent Salesforce systems integrator in North America, will explore the potential for CRM to enhance the student lifecycle and enrich other points of engagement on our virtual and physical campuses.

How do we provide full access to specific software virtually? What did we learn by having to be complete virtual, and what does it mean for physical labs?

After reviewing briefly what HPC means in Research Computing and how it works, I will share our journey from On-Premise HPC to Google Cloud, highlight key comparisons between them, and show how our current HPC systems work. Lastly, I will show how we have benefited from the Cloud HPC during the COVID-19 pandemic period.

What changes are taking place within our institutions regarding work from home, hybrid working, recruiting, skillsets, etc.?

A conjunction of forces is shaping the (Jesuit?) university of the future: the 4IR, the effects of Covid19, the market need for a new type of Next Generation Student Information System, and the hope of IAJU. The talk is hoping to motivate CIOs (and others) to study the positive effects that an initiative such as the one proposed could bring to all of us.

What are we doing within our organizations to help mold our identity, our core values, and keeping staff engaged? This includes how we approach diversity, change, and more!

Georgetown University recently required all account holders to use a randomly generated passphrase that averages 25 characters in length. We will review the implementation of this requirement from ideation to execution at a technical level.

How to build resiliency and secure, reliable access to all services, regardless of where they are hosted?

A discussion with several women who have attained senior leadership positions in Information Technology. What are the continuing challenges facing women in leadership positions? How do we get more women into IT and Cybersecurity?

What policies and procedures can be implemented to minimize account compromise. How does MFA, basic authentication, passwords and passphrases work for you?

How are institutions realizing a vision and plan to achieve a Connected Campus? Join this session to hear from Salesforce.org experts and Georgetown University who will share best practices, considerations, and successes for designing a CRM vision and strategy and reaching harmonious internal alignment. Roundtable breakouts will be held giving you the opportunity to share your experiences and learn from other customers. Don’t worry! You won’t be left empty-handed. Resources for continued learning will also be shared!

As a university, how are we providing fully accessible and diverse digital experiences beyond the classroom?

Georgetown has been using Interfolio since 2012 to manage Rank, Promotion, and Tenure (RPT) cases.  Our process employs fifteen distinct workflows.  For tenure track cases, each of the university’s three campuses has at least two distinct workflows that vary by the context of the case and originating unit. All of these converge into a common workflow at the final university-wide review level. Additionally, school-based promotion and appointment processes are supported by other workflows.

Interfolio’s workflow management system is flexible and robust enough to accommodate existing workflows and new workflows as they are conceived. The use of standing committees is pervasive in our institution-wide approach to reviewing cases at every level. We will discuss campus-specific and University-wide processes that maximize the considerable strength of the workflow management system.

We have been using Interfolio Faculty Search (IFS) University-wide since 2020. The system is designed to allow faculty candidates to easily apply for academic positions online and facilitate committee review of all applicants. Other aspects of a search are typically handled by an ERP including budgeting and approval of position searches and the hiring process.

We will review integrations between IFS and Workday to create a seamless process.  Users are provisioned so that search committees can be created with less effort.  Information from an approved job search in Workday is used to automatically create a faculty search record in IFS.  Once an approved candidate is to be hired IFS sends candidate info to Workday to initiate the process.  We will discuss the creation of a cross-functional project team, outline the work that we did to accomplish our goals, and demonstrate the power of these integrations to automate this important business process.

What other topics do you want to discuss? This is an open forum where we can network and break out into smaller conversations!

Discuss the importance of understanding your vendor workflows, policies and procedures. Developing a detailed transition plan, including requirements gathering, dates and objectives. Discuss vendor selection process, including requirements, transition and post go-live activities. Discuss the importance of organizational buy in.

Georgetown University made the decision to transition its service center back “in house” to provide better service to our communities and also reduce overall cost. This session presents a journey of that transition.

We frequently hear these familiar refrains in relation to vendor transitions:

“How do I get my data” “I didn’t know they did it that way” “Can I get a true transition plan” "What does success look like"